Testimonials
See What Our Clients Say
Katherine Pettus
Kyle did two major things for us in 2024. He came out for an emergency call when a pipe burst and handled the situation in a way that impressed everyone (in the house and even neighbors) by being incredibly fast and focused to resolve the situation. His foresight save the hardwood floors from needing replacement.
Then we dealt with a sewer back up. Riverways quote was several thousand dollars less than the other quote we got, and Kyle was again the technician. He helped us navigate contacting the city, advised the best course, and then carried out the total replacement and rerouting of our sewer line in a day and a half. His work was thorough, efficient, and well communicated. He answered all our questions and our childrens questions clearly and full. We are very sure we made a smart choice in Riverway, Kyle, and the work they did. We would recommend them, and him, to anyone.
Robert Rowe
My appointment was on September 5th. I had a number of plumbing issues that needed to be addressed and Riverway Plumbing and Mechanical did the trick! Alex Korth was on time and so professional. He finished the job in one day which was amazing! This was a great experience, and I shall be using Riverway for all my further plumbing needs!
David Calvin
I really enjoyed working with Riverway. Owner came out and sized up project and we talked for 10-15 minutes afterwards about a variety of items. Great communication and estimate was well within our price range. Scheduled the work and tech showed up and completed the installs and repair in a timely manner. I highly recommend them for any residential plumbing or install need.
Anisa Valenzuela
We called at 8am to request a repair before needing to leave town at 10am and Paula was so kind to accommodate our time constraint. Marco arrived within 15 minutes and completed the repair swiftly and well. We highly recommend Riverway for their excellent service and reasonable prices.
P.S. this was our second time using Riverway, and they were great the first time as well!
Heather Easley
Brandon was great! He proactively communicated about the timing of his arrival. He listened to our concerns, thoroughly checked the area we were worried about, and while he didn't find any problems there, he did find an issue with our water heater that we were unaware of. Great Service!
Brian Matos
They get five stars but they deserve six. We are extremely satisfied with their communication and responsiveness. Paula was a joy to work with in setting up our water heater replacement and their technician Alex was prompt, pleasant, and highly skilled. He did a fantastic job with the installation. We would highly recommend Riverway for any plumbing issue!
Carolyn Hammerschmidt
This was our first time using Riverway. We had some small jobs and they performed them very well, and were friendly and efficient. The cost was quite reasonable. Our old plumber went out of business with no notice to us, so we considered ourselves lucky to find Riverway who we’re fine with doing just some small jobs. Thanks!
jeff lasher
I contacted Riverway with a few "non-emergency" plumbing issues. They came out to give me an estimate within a few days of me calling, provided the estimate immediately after the visit, and scheduled the work the following day! Everyone was very courteous and professional, the pricing was reasonable, and most importantly, they made sure that the work was done correctly. I will certainly call them with any future needs.
Diana Christensen
We had a wonderful experience with Riverway! Our water heater died a quick death with a pipe exploding. We called and they were out the next day with a new water heater installed and all our pipes fixed! We were so grateful since we had to shut of our water and they were quick to react and come to our aid. Thank you, Riverway! Alex, Neil and the ladies at the office were AMAZING! We will definitely be using them for all our plumbing needs.
Michelle Barnette
Kyle installed a water filter for us. Riverway was the best price by far compared to the other 3 estimates i received from Summers, Peterson and Hudson Plumbing. The work was very well done and Kyle was helpful in answering all my questions and very knowledgeable and patient. I will always use Riverway.
Eric B
They're advertising is correct: they are fair with their pricing, in some cases more than fair; the most responsive self-service I've ever used; the owner is hands-on; every single person I've worked with at Riverway is a genuinely decent-hearted person. They get that most of the people using their service are middle or lower income and cannot afford to pay any more than they have to. I've referred friends and colleagues to them and have heard back that they also have been treated really well, sometimes with solutions offered that were 1/4 the cost of solutions offered by competitors.
Rachel Irvine
Riverway provides excellent, timely, and affordable service. They have fixed plumbing issues for me on two different occasions (replumbed my hot water heater when it was leaking; fixed incorrectly installed shower drainage system); both times they provided a seamless experience from the time I placed the phone call to schedule with them through the completion of the repairs. On both occasions they fit me into their schedule within two days, which was faster than other plumbers in the area could get to me. They have reasonable hourly rates and don’t seem to charge an arm and a leg just because they can. In fact, when my second issue came up it was fixed within a half hour so the plumber kindly offered to look at any other plumbing issues (if I had any) since the fee would be the same up to the hour mark- that’s great customer service!
teresa smith
Our water heater went out and we called them for an estimate. They quoted me a price over the phone that was nearly half the cost of other competitors in the area. We purchased our own water heater and they came the same day and installed it. They had it installed within two hours of their arrival time! I couldn’t be more pleased. Highly recommend.
Elizabeth Kowal, Max Broock Realtors
Neal was wonderful to take care of all of our toilet and plumbing issues with our daughter’s condo. He was honest, responsive and responsible and as a realtor I will only recommend and use his company in the future. Thank you so much for being so helpful and responsible. We really appreciate you!
Dixxie Schneider
I called for an estimate on a new tile shower in our master bathroom and the owner came out to take a look. After discussing several options with us, Neil suggested we get the crack repaired by a local woman who is very good at insert repairs, take some time to really figure out what we want to do with the new shower, and call him when we are ready. Instead of taking our money, he turned down a big job to do what is best for us. That is gold. Neil earned my respect and i won't hesitate to call him again. I highly recommend Riverway!
Robert Richards
Riverway installed a tanklesss water heater, gas furnance and AC at my condo. The products they recommented were good quality. The workmanship and skill level of there employees were exceptional. Their costs were competative. I highly recomment this company for your plumbing and HVAC needs,
Elida Camille Behar
Riverway scheduled an appointment right away. Noah arrived promptly and expertly installed a new faucet (which I purchased elsewhere) for the basement utility sink. He also installed a new T&P valve for the hot water heater. Noah did not waste any time driving up the hourly charge. He finished quickly and the bill was fairly priced. Great service, and also, at the office with Brie! ... plus, they are located nearby.
Susan Carson
Neil was amazing. He came out, truly listened to what I had to say about the flooding that occurred in our basement after the '100 year' thunderstorm. He took his time investigating the problem, went outside and deducted that the water got in through the chimney. He said he just let go of a potentially expensive basement tear up. I am so very grateful. Thank you Neil!
Susan Carson
Cori Raimondo
Riverway plumbing is AMAZING!!!! Would recommend over and over and over! Just had the worst experience with another company and riverway helped us and went out of their way to talk to us and work with us! Cannot say enough great things about them. Needless to say… next time even if it means waiting extra days to get the work done I will not call ANYONE ELSE!!! Thank you from the bottom of our hearts!!!
Melanie Lasher
We found out yesterday, late morning, that our entire sewer system needed to be re-routed to accommodate a pool install. A crew came out today and had it all done in no time. 5 stars for quality, promptness, care, and professionalism. I’ll call them for any and all future needs, no doubt about it!! I didn’t shop around but the price seemed more than reasonable for the job.
J. J.
Riverway installed a gas line from my house to an outbuilding. They had the LOWEST of five estimates that I got from five companies all my neighbors recommended. When they completed the job, they took $100 off that low estimate because they had completed it faster than expected. My yard looked great when the job was done. They were on time, very friendly and very professional. I highly recommend this company!!!!!!!!
Kevin Christoun
March . update bid out to redo all the water lines in the house. they came back with the best price among 4 contractors. They did an awesome job. Larry did my install. He was great. took them three days to replumb the house. They have my business from now on. you've built a great team. Thanks for all the help.
Feb. Had them. Out on a frozen pipe guys were awesome. Had the quote some more work had the quote the next morning
Richard Meade
This is an honest company. I had another plumber try to sell me on a $12,000 job. The owner of Riverway came out and helped me understand what needed to be done and then quoted me 1/3 the price. I highly recommend using these guys.
Also, Kyle fixed our sink in 30 seconds. The other plumber spent 2 hours, cut a hole in my ceiling (unnecessary) and then tried to sell me on a huge unnecessary job.
Julie Ann
We were very pleased with the promptness and professionalism of this company when we discovered we had a busted pipe. We called in the late morning and Kyle was here within a few hours. He quickly diagnosed the problem and was able to fix the issue on the spot. He even went an extra step to install an emergency shut off valve to avoid this issue in the future. The price was fair and the workmanship was great! We also appreciated how courteous Kyle was and that he answered all of our questions (which were many) in a succinct way. Would definitely hire them again and highly recommend them to everyone!
Renee Smith
I am flipping a house and needed a recommendation for a plumber. I ask my Facebook friends who they recommended. Several friends suggested for me to call "Neil @ Riverway" and boy am I glad I did! Fast. Friendly. Caring. On-Time. Great work! Thanks Neil & Andy! I appreciate you both! If I ever have a plumbing need again you sure have my business!
Nicole Willoughby
As i was looking through the reviews, i only saw Dougs name a couple times, so i figured id get on here and gloat about his work, skills, not to mention amazingly good looks. Doug is a perfectionist, so in my opinion everything he does, he makes look amazing! He is the smartest plumber i have met, and can tell people how to do stuff, and exactly what parts will be needed over the phone, and ya know what, he is right on everytime! Not only does he make everything look absolutely perfect, but makes sure its done correctly! I may be a little partial, but he seriously is amazing at what he does!
Zeke Z
Our 2nd time using Riverway Plumbing, and they were prompt & communicated with us well throughout the process. Each visit we've had their tech Chad out: The first time a couple years ago he was in training and this time solo. Each visit Chad met all of our expectactions (and we are definitely not the easy client to please); thanks for the great work!
Shirley Howell
Serviceman, Chad Penta, was extremely knowledgeable and very polite. He had my old garbage disposal out, the new one installed, and everything cleaned up really quick. He even had me run the dishwasher while he was cleaning up to make sure everything was operating correctly. I would definitely recommend Riverway.
Steph DiVohl
Chad and Jeremy were great! They did the plumbing I needed in a timely manner, kept the work area clean, and were personable. My dogs loved them as well. During their visit they noticed my chimney needed repair & came back the next day & took care of it! Will be recommending them to all.
Karen B
Outstanding!! Thought I needed a new hot water heater. He could have said nothing and just replaced the hot water heater. Instead told me it didn't need to be replaced now, could do some repair. They are honest and up front about all repairs. Riverway Plumbing is now part of my "team" for any plumbing work. The best.
Tim C
I'm in a hyper critical state of mind and if I was even remotely unsatisfied (at this moment), this review would be less than kind.
The company is exceptional. Not only did they answer the phone BEFORE business hour opening (unheard of usually)- they responded to my problem immediately. I didn't expect their field service quickly as I know appointments are booked days in advance. But they showed up and fixed our problem!
EXCEPTIONAL and TOP NOTCH. Definitely recommend them 1st & foremost.
melissa guinn
We had an emergency on a Saturday with water dripping through our kitchen ceiling, through a light fixture and into our cooktop. The service tech on call, Chad, came and took care of our problem. After evaluating all possibilities, he informed us that he would have to cut into the ceiling drywall. Making an educated guess, he picked nearly the exact spot where the pipe had been compromised! Y the time he left he had fixed the part of the pipe that was leaking and gave us his phone number and instructions on turning the water back on etc...
I highly recommend Neil and his folks, like Chad, at Riverway Plumbing. Friendly, knowledgeable, and professional.
Gene Pemberton
Our plumbing project was very involved. We wanted minimal excavation to convert a garage into an apartment; we asked Riverway to give us a quote to put in a toilet, shower, bathroom sink and kitchen sink. They brought in some pretty hi-tech equipment to locate the exact location of the main drain and limit the amount of concrete to remove. Kyle, Chad, Andy, and Jeremy did great work. Neal, the owner, stopped by each day to make sure everything was on track. They finished on time, according to budget, and even did a few "extra" touches I wasn't expecting. Call them. You won't be disappointed!
Terry Patterson
During the past year I have had Riverway Plumbing, Kyle and his side kick, at my home for three separate and independent plumbing issues. I am very pleased with both the work and the price of the work. I would like to see a little more detail in the billing(s), but the price was in line with what I expected and the work was without issues.
I will be calling them back should I have any additional plumbing needs.
David Rubinstein
Problem: hopeless clogged drains from shower and sink because, in turns out, roots were eating through old clay pipes. Solution: Riverway. The hero Riverway guy gave extra effort (even crawling in the yard in the rain) and fixed all problems. Professionalism = Riverway. Dedication = Riverway. Good price And Great Quality = Riverway. Thank you very much.
Polly Hoffman
I wouldn’t hesitate to call on Riverway Plumbing for any future needs. They were prompt to come out to my home and take care of an unnecessary gas line. I was at work at the time, and there was great communication even though I wasn’t at home. And when I got home, I saw the outstanding job that Riverway Plumbing had done. I would highly recommend!
Kenn Coy
We had a hot water heater that suddenly quit working and was leaking all over the place. We shut the water off and did a quick internet search of area plumbers including their reviews and decided to call Riverway.
They told us they could work us in that afternoon (it was already about 1:30) and would at least diagnose the problem. They showed up within 30 minutes and confirmed the water heater had given up the ghost. They went through several alternatives with us, taking plenty of time to answer our questions, and helped us arrive at a decision without the least bit of sales pressure.
They then replaced the water heater and, in the process, fixed several small plumbing issues we had - all in the same afternoon! They were done by 5:00 and left the place clean and tidy. The charge was what they quoted us and was very, very reasonable. We truly feel like we didn't so much get an emergency fix as a real and needed plumbing upgrade.
We will use Riverway again, and give them our highest recommendation!
Andrew Payne
Hired Riverway to upgrade a bathroom from 1/2 to full, would not hesitate to hire them again and/or recommend them! Kyle was the main guy that did thenwork (both supply and drain lines). He was prompt, worked hard and quickly, and even made sure to anchor all of the drain lines well which I think most plumbers don't exactly do that. Seriously thanks for the good job!
Teresa Seibert
We had an emergency with a broken pipe in the extreme cold. They returned the call quickly and gave us an approximate time They got there sooner than they thought and called to say they were on there way. There did a great job! I would highly recommend this company. They were friendly and extremely professional
scott barnes
Neal and his team including his lead, Kyle, repaired a leak in my waterline. Due to many other lines in the ground, it had to be hand-dug from the meter to the house. They did a great job. His price was very competitive. They were on time, courteous, and professional . I would highly recommend Riverway!
Thomas LC
We meant to write a review the first time Brandon came over to install a new toilet, but this review ended up being a review for two of his visits. For both times (that were months apart), Brandon was incredibly knowledgeable, competent, and efficient. He diagnosed the problem accurately (for the second visit), and found the most accessible solution without creating more work (which would also make it more expensive for us). He's also incredibly friendly and approachable, answering questions we have, and making suggestions for future improvements. As new home owners, we know we'll be calling Riverway whenever we need anything done, and hope for Brandon!
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